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Rachel West
Auction Manager
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Interested to hear some other thoughts on this please after an encounter this evening with a very rude cashier!!Why are some customer service workers so rude?Speaking from personal experience, I’ve worked over 6 years in customer service and it’s part of the job to be patient, empathetic, and calm as you set the tone for the company. Of course, it’s not pleasant when there’s rude customers and some are worse than others, in which case I’ll either put them on hold over the phone or take a step out and take a few deep breaths before continuing. Even if they’re being rude and yelling at me, even when I’m very tired and have been on my feet for 13+ hours. I was threatened to have my 'head smashed in' by a disgruntled customer over a £50 refund in my first week in the job role!! I ended up getting sent home by the site manager 'just in case' and arriving into work the next day to a written apology, chocolates and a bunch of flowers to say sorry and thankyou for being so professional and understanding. Safe to say he never bought a car from me again but I never once raised my voice or retaliated!I am also extremely polite to every single employee when I enter a shop. (Smile, be patient, say please and thank youetc) and many times I am reciprocated with rudeness, impatience, eye-rolling, sighing, etc. when I have done absolutely nothing except be extremely polite and kind to them. Most views are “It’s okay if they treat you like crap because they have to deal with people all day.” NO. In my eyes there is never an excuse to treat people badly. Yes, customers can be rude, but they are not always the problem.But honestly, my take is that if one can’t put up with people, customer service work isn’t for them. It’s that simple.Ultimately If you don’t like people, get out of retail. If you view customers as an inconvenience, get out of retail.
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Alexander Gomes
LinkedIn Top Warehouse Operations Voice | Head eCom Operations - Grocery to General Trade | Supply Chain | Mentor | Leadership | Advisor Functional Tech/WMS/Fulfillment/Last Mile/ Returns| eCom Start up
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Warehouse operations are a true test of teamwork and perseverance. The commitment to accuracy and customer satisfaction is all that counts. What's even more impressive is how diverse backgrounds and personalities take a back seat once we enter the warehouse. Let's celebrate the incredible power of unity and self-directed approach to achieve extraordinary by self directed team. Always proud to be career warehouse guy.#warehouseoperations #teamwork #commitment #accuracy #customerexperience
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David Magee
Bringing you the latest content on Quality Assurance | Customer Experience | Sales Content | Personal posts | Dad Jokes
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As someone who has worked in customer service for over 23 years, I remember being taught that the customer "is always right".But as I gained more experience, I realized that this isn't always the case. In fact, sometimes customers can be downright wrong. I remember working in a restaurant and a first-time customer complained about one of our long-time waiters for being inappropriate. Having worked with that person for four years, I knew that couldn't be right. Instead of immediately taking the customer's side and risking losing the trust of a valuable team member, I asked the client what was said. It turned out to be lies, and the customer was likely just looking for a discount. This experience taught me that customers aren't always right, and neither are we. It's important to take a step back and assess a situation before blindly accepting a customer's word as truth. In customer service, it only takes one unhappy customer to put off as many as ten potential new customers. So, it's important to handle every situation with care and consideration.
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Rajantha Samarakoon
Data Analysis Expert with Banking & Lean Six Sigma Acumen | Data Analytics Enthusiast
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Sharing a recent experience with Walmart Canada order delivery and customer service.I feel compelled to share a recent experience I had with Walmart's order delivery process and customer service. This post serves as a way to provide feedback and hopefully encourage improvements in their service.I placed an order with #Walmart and was promised an expected delivery on next day. Unfortunately, that date came and went without any sign of my order. This delay not only inconvenienced me but also made me question Walmart's commitment to their customers.In an attempt to get some clarity and assistance, I reached out to Walmart's customer service helpline. On my initial call, I was kept on hold for over 20 minutes on a over 40 minute call before the line was unexpectedly disconnected. After a second attempt, I finally connected with a customer service agent.However, I was met with an unprofessional attitude from the representative. My concerns were dismissed, and the agent was unable to provide a satisfactory explanation for the delivery delay. More concerning was their inability to cancel the order from their end, despite my request.My experience with Walmart's customer service left me disappointed and frustrated. I believe that customers deserve respect, empathy, and professionalism, especially in challenging situations like this. Given Walmart's reputation, I had expected a much higher level of service.I'm sharing this experience in the hope that it will contribute to improvements in Walmart's customer service procedures. Attached are the relevant complaint IDs (230829-007208 and 230829-006970) for reference.I kindly ask customers of #Walmart to think before you buy something if you are in hurry to use that item.
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Puneet Sharma
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Throughout my professional journey I have gained valuable experience to deliver exceptional Customer Service.
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Customer Service Field Trip!Last week, our newest Customer Service Representatives left their desks at the end of the day and took a quick guided trip through our production areas to expand their knowledge about our product lines.Getting to know our machines and processes was an insightful exercise for them to relate their day to day order entry activities to the action happening at the shop as well as understanding the dynamics of the products we build.#knowyourproducts #expandingthehorizon
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Billy Arcement, MEd
Professional Speaker / Executive Coach / Leadership Consultant at Cajun Candor / Author 7 books
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July 19, 2023Become the Best Version of YourselfIs Customer Service an Oxymoron?There is a great deal of indifference about customer service. Self-checking at the ever-increasing cost of buying groceries is now the norm. Walmart encourages self-checking and places we buy gasoline are no longer called “service stations.” We pump our own gas, check our oil and tire pressure, then go to a drive-through car wash to clean our car. It’s hard to find a place with customer interaction. I miss the service mindset. In another career, I started and managed a global customer/technical service activity. It was missing and I pushed the idea until it was adopted. In the last 20 years as a senior manager for a chemical manufacturer, I travel throughout the U.S. and in a number of foreign countries. It was a very satisfying part of my management responsibilities.How are you serving your clients or customers? If you are a manager, do you consider your job providing service to employees? (You should!) Service demands we respect others. It’s not demeaning but uplifting. I have taught customer service to my clients. I “preach” to school board members that they serve children. It’s about children, not politics.Want to improve the results achieved in your career or, if you own a business, in that environment? Provide service. I was on the phone with a Samsung technical representative to help connect a new TV we recently purchased. It was a pleasant experience solely on the relationship the rep established. She was one of the best service providers I’ve encountered in a very long time. How do customers or employees leave when they interact with you? Is it a feel-good experience or a few moments of understanding what eternity in hell might be? Change is always an option. If your life or business is in a slump, try to provide service to others. It might be one of the best contributions you’ve made to humanity in a long time.#customerservice #Helping #Service #relationship
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Lameez Benjamin
EFT Tapping Master Practitioner/Trainer at Self Employed
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👑 Is the customer still king? 👑Have you ever experienced the hustle and bustle of Gateville Market on a Saturday? It's a vibrant scene with vendors selling their products, especially the selection of fruit stalls offering a variety of quality fruits and vegetables.I enjoy supporting smaller stands not just for their excellent service but also for the relationships I've cultivated over the years. However, this past Saturday, my experience took an unexpected turn. I encountered a new helper with quite an attitude that left much to be desired. Needless to say, I quickly moved on to another stall.But then, I found myself back at the sweet stand, contemplating my favorite treats. Here, this gentleman went above and beyond by inviting me to taste without any obligation to purchase. His confidence in his product and his commitment to customer satisfaction spoke volumes. And yes, because of his genuine interaction and assurance of quality, I left with three bags of sweets, despite there being no real necessity to buy them.In my sales background, I've seen firsthand the impact of exceptional service on customer loyalty. Clients would travel far to purchase our products, and even after a year, they'd return, sometimes just to say hello or bring us snacks. It's all about how we treat our customers during and after the sale.Do you drive past several garages before you arrive at the one where you know you will receive great service and that they know who you are? Share your experiences below! Let's celebrate businesses that prioritize customer satisfaction and build meaningful connections. #CustomerExperience #BuildingRelationships #ServiceWithASmile#BuildingConnections
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Troy Meiners
Sales Director @ Calderon Textiles | Sales Growth, Customer Relationships
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I don't know if I could have said it better! In many industries today it seems that customer service is becoming a thing of the past as we race towards the bottom on pricing and automated processes through the data available to us. There are many amazing AI and data solutions and it seems like more available to us every day. That said, customer service is still a major piece of the procurement puzzle and is one of the easiest ways to set yourself apart from the competition. It may be the end of Customer Service week, but Calderon celebrates CSW 52 weeks a year as it is one of our core pillars in our consultative approach to the textile industry. When you are receiving excellent customer service in any industry, make sure to let that person and company know how important it is to you as it becomes much more scarce in todays landscape. #customerserviceweek #Textiles #CalderonTextiles
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Learn and Grow Daily!
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Customer Service is everyone's responsibility. I have found that the only real differentiator between competitors is their customer service. Products can become so competitive that they become undiscernible if you remove the branding. And when something goes wrong, what do you think people remember the most? How they were treated by customer service. If your service is horrible, that will be remembered, and possibly reflect your bottom line. That is why everyone needs to deliver wonderful customer service, as each person we encounter, on some level or another is our customer. They may be our co-worker, our boss, or our direct report, but they are all customers as well. Southwest Airlines focuses on hiring nice people, as they can train all the skills, but found they cannot train someone to be nice. This says a lot about good customer service, as it is delivered by nice people. If everyone in the organization is being nice and giving good service to everyone else, its a strong win for the entire organization. And makes it a better place to work or volunteer at. Look at the legendary heroes of great customer service, Nordstrom, American Express, Viking Cruises, and you will see companies with a strong customer base and happy people. Serve others well, and win!
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