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FAQ
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Who we are
What is Fondy and what do we do?
Fondy is a leading one-stop payment solution for cross-border commerce. We help businesses, marketplaces and platforms move money without friction.
How many countries and currencies does Fondy support?
We process payments in 150 currencies in over 200 countries.
How does your customer support work?
Simply message us via chat and email or call us. Alternatively, visit our contact page to learn more.
How to get started
How long does it take to get signed up?
As quickly as the same day or up to a week. It all depends on how long our verification checks take.
What do I need to open an account?
A fully operational website and compulsory documentation. Learn more about our requirements here.
Accounts
How long are your contracts? Is there a contract attached to creating an account?
We don’t have any contracts. You will just need to agree to Fondy’s and pricing which form the basis of the merchant agreement with Fondy LTD. This is done by eSignature.
Can I make payments more flexible for my customers?
Yes, we can help your business take payments from your customers in their preferred payment method, currency and language.
What can I expect from Fondy multi-currency accounts?
Our multi-currency accounts simplify global payments for businesses looking for a seamless and cost-effective way to accept online payments in a variety of ways, including cards, online banking and digital wallets such as Apple and Google Pay.
How do I add a new web page to my account?
A new URL can be added registering a new MID that can be linked to the original one.
How do I process a refund?
You can do it through your Fondy administration panel (Merchant Portal).
Where do I find my reports?
They are available in your Fondy administration panel (Merchant Portal).
Why is my account blocked?
The monitoring team can block an account for suspicious activities, please contact us for assistance.
Why have I not received my settlement?
When money has been sent to a bank not via the Faster Payments network, it can take up to 2 days to clear – check with your bank. Contact us for further support or guidance.
Products and services
What are the key products?
- Acceptance
- Accounts
- Payouts
What is Fondy Flow?
Flow is a business account that enables bank payments to be made in real time via the Faster Payments network. Flow lets you manage your funds in one single place without the need for third-party banks.
How does Fondy Flow work?
Flow lets you access your online sales quicker than a traditional bank account. This means you can make payments to any bank in the UK in real time using the Faster Payments network.
Where can I find my invoices?
Log in to your Fondy account, select «Statements» from the menu, and from here you will find your monthly reports.
What is an IBAN and how does it work?
IBAN stands for International Bank Account Number. The IBAN is a globally recognised system used to identify bank accounts across the world. IBANs help reduce errors and speed up international money transactions. You can also use an IBAN to receive funds, transfer funds internally or externally with other banks.
How can Fondy help me to grow sales?
Fondy’s payment solution helps businesses grow revenue by:
- allowing more customers to buy from you because we offer a wider range of payment methods
- expanding your reach as a business by attracting customers worldwide
- lowering your cart abandonment rate because more customers can pay in their preferred payment method, currency and language
- costing you less each month, saving you thousands each year in hidden costs and fees
- simplifying and shortening the time it takes for your money to become available
What reports can I generate at the end of the month?
- A monthly statement
- A transactional reconciliation report
- Customer spending trends
- Payment method insights
- View settlements and manage B2B payment distribution
- Create and configure invoices and payment links
- Conversion rates and view fraud instances
- Split payouts
Which CMS platforms do you integrate into?
We integrate into 60+ CMS platforms including Wix, WooCommerce and Shopify. Discover the full list of CMS platforms and plugins.
Can you work with custom-built web pages?
Yes, with our API, developers can easily integrate our solutions into their existing custom-built web pages, apps, and platforms which will give them access to implement one or all of our solutions.
When do I receive settlements?
This can be once a month, week, or day depending on the business needs and risk profile of the business – your standard retail store would be daily settlements.
Costs and fees
Are there hidden fees?
There are no hidden costs.
Are there any monthly fees or set up fees I should know about?
No monthly or set up fees or hidden costs.
What can I expect to pay in my first month?
This depends on your volume in the month, and there is a difference between local card payments and international card payments.
What is included in the fee charged per transaction?
In accordance with industry practice, all companies using payments will pay scheme fees (Visa & Mastercard), the switching fee + £0.20. There are costs associated with other parts of the payment process like refunds, chargebacks, disputes, legal arbitrations and etc, but these are standard fees that you only pay if any of these things happen, and they are mandatory charges by your bank.
How does your pricing work?
We can provide customised pricing for merchants currently taking card payments. Visit Fondy’s pricing page to learn more.
Do we pay for Google Pay and Apple Pay if we want to activate them?
No, you do not pay for them, they are a standard feature of our payment solution.
General queries
How does cart abandonment affect my business?
Cart abandonment will negatively affect your business because it means consumers are not completing the checkout process on your online store. Take a look at our guide on reducing cart abandonment and increasing conversions.
Why is my conversion so bad?
A conversion rate is the number of declines divided by the number of transactions. Declines happen for many reasons including insufficient funds, card not on 3DS, payment method not authorised, etc. A normal conversion rate is between 85% to 100%.
Let’s continue getting to know each other
Learn more about our products and services by scheduling a call with one of our payment specialists. They will show what tailor-made payment flows can do for your business.
Get started today
Fondy makes it easy for customers to pay and simple for you to sell, with all the flexibility and control you need
Open an account
Create a no-obligation account now and we’ll take you through all the options. You could even start trading today.
Open an account
Request a demo
Request a demo of our gateway portal and Flow – our multicurrency accounts service today.
Gateway
- Go borderless and accept payments from anywhere, anytime and anyhow
- Enable your customers to pay how they want wherever they are
- Enjoy full transparency with cost-effective pricing and zero hidden costs
Flow
- Access faster settlements with multicurrency IBAN accounts
- Enjoy multiple benefits and features including recurring payments and payouts
- Manage all the movement of funds from one convenient platform without a third party
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