When you have a question for the SSA, they often suggest calling their national number, or visiting their website.
But sometimes, your local field office is better positioned to help. Whether you're checking on the status of your disability application, hoping to apply for benefits by phone, or trying to schedule an appointment —we recommend calling your local office first.
We've created a complete directory of every SSA office in Massachusetts — plus their hours, phone number, and fax number.
If you're applying for disability benefits, have a question for the SSA, and can't get ahold of anyone — our client advocates can help. Our team advises 300+ people with SSDI and SSI daily, and there's no wait to talk with someone during our working hours.
Take our 2-minute quiz to get connected.
Attleboro
106 Pleasant St
Attleboro, MA 02703
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (888) 655-6469
Fax Number: (833) 926-1854
Boston
10 Causeway St Rm 148
Boston, MA 02222
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 964-7311
Fax Number: (833) 515-0457
Brockton
30 Christy Dr
Brockton, MA 02301
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (888) 717-1524
Fax Number: (833) 902-2518
Cambridge
10 Fawcett St 1St Flr
Cambridge, MA 02138
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (888) 527-9340
Fax Number: (833) 515-0461
Dorchester
115 Freeport St
Dorchester, MA 02122
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 931-2550
Fax Number: (833) 926-1845
East Falmouth
48 Research Rd Technology Park
East Falmouth, MA 02536
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (855) 881-0212
Fax Number: (833) 950-3254
Fall River
400 North Main St
Fall River, MA 02720
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 964-3967
Fax Number: (833) 902-2524
Fitchburg
881 Main St 1St Floor Philbin Fed Bldg
Fitchburg, MA 01420
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (877) 319-0728
Fax Number: (833) 902-2520
Framingham
One Clarks Hill Ste 101
Framingham, MA 01702
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (844) 587-1390
Fax Number: (833) 926-1862
Gardner
354 Main St Ste 2
Gardner, MA 01440
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (844) 371-8116
Fax Number: (833) 436-4143
Hanover
198 Columbia Rd Ste 1
Hanover, MA 02339
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (877) 444-6898
Fax Number: (833) 950-3252
Haverhill
367 Main St
Haverhill, MA 01830
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 964-4324
Fax Number: (833) 926-1856
Holyoke
200 High St 2Nd Fl
Holyoke, MA 01040
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (877) 480-4989
Fax Number: (833) 902-2526
Hyannis
Suite 4 100 Independence Dr
Hyannis, MA 02601
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 467-0440
Fax Number: (833) 926-1864
Lawrence
439 S Union St Ste 106 A
Lawrence, MA 01843
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (877) 669-3127
Fax Number: (833) 902-2522
Lowell
151 Warren St Ste 300
Lowell, MA 01852
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (877) 746-9850
Fax Number: (833) 902-2510
Lynn
140 Union St
Lynn, MA 01901
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 366-7792
Fax Number: (833) 902-2508
Malden
192 Commercial St
Malden, MA 02148
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 596-8598
Fax Number: (833) 926-1839
New Bedford
53 North 6Th St Hastings Keith Fed Bld
New Bedford, MA 02740
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 964-7413
Fax Number: (833) 902-2516
North Adams
96 Marshall St
North Adams, MA 01247
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (877) 319-5709
Fax Number: (833) 950-3260
Norwood
One Edgewater Dr Ste 102
Norwood, MA 02062
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 563-9533
Fax Number: (833) 926-1860
Pittsfield
78 Center St Federal Bldg Ste 101
Pittsfield, MA 01201
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 446-7111
Fax Number: (833) 902-2514
Quincy
1515 Hanco*ck St Ste 305
Quincy, MA 02169
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 593-4392
Fax Number: (833) 926-1843
Roslindale
4238 Washington St
Roslindale, MA 02131
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 331-9173
Fax Number: (833) 950-2342
Roxbury
10 Malcolm X Blvd
Roxbury, MA 02119
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (855) 278-4195
Fax Number: (833) 515-0463
Salem
35 Congress St Ste 101
Salem, MA 01970
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 248-2394
Fax Number: (833) 926-1841
Springfield
70 Bond St
Springfield, MA 01104
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 964-5061
Fax Number: (833) 515-0459
Taunton
104 Dean St
Taunton, MA 02780
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (877) 505-4546
Fax Number: (833) 950-2344
Waltham
135 Beaver St Ste 120
Waltham, MA 02452
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (877) 457-1737
Fax Number: (833) 873-4342
Worcester
51 Myrtle St Madison Place
Worcester, MA 01608
Hours: Monday - Friday 9:00AM - 4:00PM
Phone Number: (866) 331-9069
Fax Number: (833) 902-2511
How to apply for disability at an Massachusetts SSA office
If you’re applying for SSI or SSDI, and don’t have a lawyer, it’s helpful to apply in-person at an SSA office. While SSA agent’s won’t be able to give you legal advice, they will be able to answer basic questions on the application paperwork and process.
We wrote a complete guide to applying for disability on your own here, which goes in-depth on what to expect. To sum it up, you’ll want to prepare by making an appointment, reading over the application, and taking some notes on your medical situation.
You’ll also want to bring in the following on your appointment date:
A copy of your Social Security card: Or a record of your Social Security number (SSN)
Proof of age: Birth certificate, passport, or other government-issued ID
Information about where you live: Your mortgage or lease and landlord’s name
Proof of income: Pay stubs, bank statements, insurance policies, and other information about your income and the things that you own
Proof of resources: Bank statements for all checking and savings accounts, a deed or tax appraisal for all property you own except the house you live in, etc.
Medical information: Any medical reports you have access to, and the names, addresses, and phone numbers of your doctors
Info on your work history: A recent resume, or a summary of your most recent job titles, employers, and dates worked
Hire a great disability lawyer in Massachusetts
Frequently asked questions about Massachusetts SSA offices
What time do SSA offices open in Massachusetts?
Almost all SSA field offices open at 9:00AM. To avoid long waits, the SSA recommends against visiting first thing in the morning.
When’s the best time to visit an SSA office in Massachusetts?
While wait times may vary, offices are often busiest first thing in the morning, early in the week, and during the early part of the month. We’d recommend scheduling an appointment, or avoiding these peak hours, when visiting your local field office.
Do I need an appointment to go to my local SSA office?
The SSA reopened for walk-ins in 2022. They do advise that those without appointments may encounter delays and longer waits, so we’d recommend scheduling your visit in advance.
Should I apply for disability at an SSA office or online?
If you’re not applying with a lawyer, we recommend applying for benefits at your local SSA office. While the representatives there won’t be able to give you legal advice, they can explain parts of the application that may be confusing, and answer basic questions about the disability benefit process.
What SSA office do I go to?
Go to whichever office location is closest to you. If you’re having a hard time getting ahold of your closest office, and are willing to travel, setting up an appointment at another nearby office is a good bet. Regardless of which office you visit, it’s a good idea to take note of who you interacted with. At a minimum, keep a record of which office you visited, which representative you spoke with, and your date of contact.
Do SSA offices have drop boxes?
Some SSA offices do have drop boxes. When SSA offices closed, or restricted their hours, due to COVID-19, drop boxes were put in place for non-contact document delivery. Not all offices have, or still operate, drop boxes — so it’s best to call your specific office before you drop off any paperwork.
Related resources for disability applicants in Massachusetts
Find a great disability lawyer in Massachusetts
By
Jackie Jakab
Massachusetts Disability Benefits: How to Qualify, Apply, and Get Approved
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Jackie Jakab